Domestic Workers Classification

An industry guideline, offering job description, skill set evaluations, recommended job roles & responsibilities, and guideline salary scale.

Maid

Salary range 450 – 1000 Euros

Job Description: Roles & Responsibilities

Untrained and Unskilled, A Complete Beginner.
A basic “fetch-carry-iron-make-clean-mop-prepare” Must be given regular supervision, and instruction. Performs better in family situations, where the female head of households is at home giving instructions.

In many cases she will become excellent in ironing, or hard basic cleaning (bathrooms, corridors, bedrooms etc.) but will have limited presentation skills, and doesn’t have a high level of expectation/experience in quality settings/luxury finishes.

Training required for good Housekeeping theory, Housekeeping vocabulary and English General language vocabulary and grammar.

Maids can become excellent in what they do but limited in scope for further advancements and generally cannot manage other staff.

Many families have had long standing, highly loyal maids for many years, and in some cases it is not unusual for maids to retire from the same family, to be kept on in a grace-a-favor accommodation for the rest of their lives.

Maids also make good (3-1) all round ( Maid-babysitter and Cook) where percentage of duties requires to be allocated in the job description/offer of employment letter.

Advanced skilled and experienced maids are usually given complete autonomy, and are highly trusted members of a household, respected and held in high regard by the children of the employer and any other domestic workers in the home. Maids who have been trained and have spent several years (minimum 3+) in working life, with fluency in English are suitable for classification to Housekeeper level.

Education-Qualification

  1. Basic Education 9-12 years.
  2. Must have been taught in English spoken curriculum & must be able to read and write.

Job Role Split

(% of job role allocation to exceed no more than 12 working hours)

Job RoleJob Role %Total Hours
Maid50%5 hours
Nanny30%3 hours
Housekeeper20%2-3 hours

Knowledge & Understanding

A Maid needs to know and understand the following:

Rights
  • Maids role in supporting the family cleaning, cooking and housekeeping requirements and preferences.
  • Maids role in time management
  • The expectation of the employing family as defined at interview stage, and throughout the 30-day settling-in-program.
  • Family/Employer name and contact details
Duty
Her duty to perform her tasks well and with ability to constantly learn and improve via upskilling.
Communication
Will be minimal at the beginning, however the employer/family is required to support the education and upskilling of the Maid on a continual and ongoing basis.

Case Study

A Nepalese domestic worker can earn a minimum $25 per month in her own country working for another Nepalese family. Typically uneducated she is a basic cleaner and will not have been exposed to any western influence in regards to furnishing and fabrics, room layouts, and in particular to the modern appliance we commonly use in western influenced homes. According to our standard classification, she is very junior maid, with salary range (instead of the work “banding”) of 450-600 euros per month.

Job RoleJob Role %
Maid50%
Nanny30%
Housekeeper20%

Housekeeper

Salary range – Call Us

Job Description: Roles & Responsibilities

Work effectively with the employer to provide proper housekeeping services.
Maintain a positive impression of oneself in the household Perform basic housekeeping tasks.
Perform the tasks of washing and ironing clothes, organizing closets and bedsheets and making beds.
Maintain the cleanliness of the kitchen and kitchen appliances Properly dispose of garbage. Maintain healthy, safe and positive relationship at workplace.
Duty
Codes of practice, standards, frameworks and guidance relevant to housekeeping.

Your own roles, responsibilities and accountabilities with their limits and boundaries.
The roles, responsibilities and accountabilities of others with whom you work.

The employer’s cultural and language context.
How to build trust and understanding in a relationship.

How to manage ethical conflicts and dilemmas in your work.

How and when to seek support in situations beyond your experience.

Alternative ways of performing housekeeping tasks and their respective merits and demerits.

The overall safety, sanitation, working and condition of the house.

Types of cleaning products and their uses.

The proper methods and standards of cleaning and tidying up.

Common appliances and how to handle them in case of an emergency.

Different types of fabrics and their washing procedures.

Washing detergents and soaps.

Operating the washing machine.

How to wash delicate clothes and fabrics by hand.

Different types of waste and how to dispose of each type.

The importance of disposing of waste properly.

How to prioritize work and manage time.
Health and Safety
  • Health and safety requirements in the work setting.
  • First aid procedures.
  • Fire safety procedures.
  • Risks associated with health and safety hazards.
  • Practices for the prevention and control of infection/diseases.
  • The responsibility that everyone has to raise concerns about possible harm or abuse, poor or discriminatory practices.
  • Indicators of potential or actual harm or abuse.
  • How and when to report any concerns about abuse, poor or discriminatory practice, resources or operational difficulties.
  • What to do if you have reported concerns but no action is taken to address them.
In Summary
A Housekeeper is a Good All-rounder. Can organize, plan and execute her own working routine, understand written instruction, follow a basic recipe, and give feedback to the lady of the home. Good at time management.

High presentation skills. Excellent at Laundry care, and Ironing. Understands the differences of deep cleaning and daily cleaning with time management. She will know how to change a light bulb, remove voiles for washing, and have good anticipatory skills. She will be able to efficiently valet the inside of a car, packing suitcases, closet organization etc.

Job Specification: (Qualifications, Experience & References)

Education-Qualification
  1. College level or Degree Educated in hospitality or Housekeeping Management.
  2. Proficient in English.
  3. Min 2 years’ working experience. + (outside country of origin).
  4. References from previous employer

Other Skills

Writing Skills

To be competent, the user/individual on the job needs to:

  • List the tasks to be performed every day.

Reading Skills

To be competent, the user/individual on the job needs to:

  • Read and be able to develop numeracy.
  • Read and understand the instruction.

Listening & Speaking Skills

To be competent, the user/individual on the job needs to:

  • Discuss tasks, schedules, and workload with employer.
  • Discuss with employer/supervisor appropriately in order to understand their requirements.
  • Keep employer/supervisor informed about progress of tasks.
  • Be able to demonstrate and use proper and appropriate language, communicate and behave in a culturally acceptable manner to her environment.
Communication
  • Effective communication skills.
  • Communication preferences in the cultural context of the household.
Characteristics
  • Highly motivated.
  • Strong self-initiative.
  • Strong Communicator.
  • Confident and hard working.
Job Role Split
(% of job role allocation to exceed no more than 12 working hours)
Job RoleJob Role %Total Hours
Housekeeper50%6 hours
Nanny50%6 hours

Nanny

Salary range – Call Us

Job Description: Roles & Responsibilities

Job Description: Roles & Responsibilities Primary role is to support the parents/guardian in looking after the continuing education, welfare and safety of children, (no general housekeeping but may involve some cooking/cleaning for the children).

Work effectively with parents/guardians to provide care and support for infants, children, able-bodied and non-able bodied, special needs including the elderly living at home.

  1. Identify, organize, and monitor the daily activities of the child/ charge
  2. Attend to the child’s/charge physical and nutritional needs under the supervision and supporting instructions of the parents or guardian.
  3. Supervise the safety of the child/charge during activities inside and outside the house
  4. Provide play, enrichment, and stimulation to children’s day to encourage learning and development as encouraged by the parents of guardian
  5. Foster and encourage a positive relationship with the child/charge
  6. Provide an environment for the child/charge that promotes health, safety and protection in the absence of parents/guardian.

Education-Qualification

Education-Qualification
  1. Degree Educated- Early Years Teacher, Primary Teacher, Childcare, Nursing, Midwifery
  2. Proficient in English
  3. Min 3 years’ + experience. (outside source country)
  4. References from previous employer
Extra
Proficient Swimmer
Pediatric First Aid Certificate
Knowledge & Understanding
Proficient Swimmer Paediatric First Aid Certificate Knowledge & Understanding A Nanny needs to know and understand the following Rights:
  • Legal and work setting requirements as clearly defined by the employer
  • Her role in supporting children’s wellbeing and developmental progress
  • Her obligation to report any acts or oversight that could compromise the rights of children
  • Codes of practice, standards, frameworks and guidance relevant to childcare
  • The role of the parents/guardians in supporting children’s wellbeing and developmental progress
  • The expectation of the employer
  • Family/Employer name and contact details
  • Employer contact details
Duty
  • Codes of practice, standards, frameworks and guidance relevant to childcare
  • Her own roles, responsibilities and accountabilities with their limits and boundaries
  • The roles, responsibilities and accountabilities of others with whom Nanny works
  • The importance of the interests and well-being of children and young people
  • Children and young people’s cultural and language context
  • How to build trust and understanding in a relationship
  • How to work in ways that promote active participation and maintain children and young people’s dignity, respect, personal beliefs and preferences
  • How to work in partnership with children, young people, key people and others
  • How to manage ethical conflicts and dilemmas in her workplace
  • How and when to seek support in situations beyond Nanny experience
  • Alternative ways of performing caring tasks and their respective merits and demerits
  • Available caring facilities, products and equipment and their appropriateness to different caring needs
  • Different types of caring needs of infants and children
  • Nutritional needs of infants and children of different ages
  • Nutritional value of different foods and components of a balanced diet
  • Safe handling procedure and requirements regarding preparing food and feeding
  • Safety requirements regarding working with infants and children
  • The nature and impact of factors that may affect the health, wellbeing and development of children and young people whom the Nanny cares for or supports
  • Factors that promote positive health and wellbeing of children and young people
Communication
  • Effective communication skills with children of different ages
  • Language abilities of children of different ages
  • Factors that impact communication and language abilities with children at all ages
Health and safety
  • Health and safety requirements in the work setting
  • First aid procedures
  • Fire safety procedures
  • Risks associated with health and safety hazards
  • Practices for the prevention and control of infection/diseases
  • The responsibility that everyone has to raise concerns about possible harm or abuse, poor or discriminatory practices
  • Indicators of potential or actual harm or abuse
  • How and when to report any concerns about abuse, poor or discriminatory practice, resources or operational difficulties
  • What to do if you have reported concerns but no action is taken to address them

Other Skills Required

Writing Skills

To be competent, the user/individual on the job needs to:

  • List the tasks to be performed every day.

Reading Skills

To be competent, the user/individual on the job needs to:

  • Read and be able to develop numeracy.
  • Read and understand the instruction.

Listening & Speaking Skills

To be competent, the user/individual on the job needs to:

  • Discuss tasks, schedules, and workload with employer.
  • Discuss with employer/supervisor appropriately in order to understand their requirements.
  • Keep employer/supervisor informed about progress of tasks.
  • Be able to demonstrate and use proper and appropriate language, communicate and behave in a culturally acceptable manner to her environment.
Job RoleJob Role %Total Hours
Nanny50%3 hours
Housekeeper50%2-3 hours